Return & Refund Policy

Order cancellation

All orders can be cancelled until they are shipped.

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Refunds must be initiated within 15 days of receiving the product.

For faulty items a replacement will be dispatched immediately.

Refund Policy

Should you request a refund because you changed your mind you will not be refunded the shipping cost.

This will not apply to faulty goods or if we shipped an incorrect item.

You can return your product anytime within 15 days for an exchange or full refund (not including the product packing, handling and shipping fee) subject to the following conditions.

Items must be shipped back to Intruder Spikes Uk:

  • Must be the original packaging & original condition as the item was delivered – uncut and unused.
  • Must not be used, marked, scratched, cut or damaged.
  • All returned items will be thoroughly inspected.

To begin an order return, please contact us at support@intruderspikes.co.uk with your order number and reason for the return.

We will then provide an address for your return. Unless the item is faulty or incorrect, you will  responsible for the cost of returning your items.

Once we receive your item, we will process your return within 2 working days.

You are responsible for the product until we receive it. No refunds will be processed for items lost in transit to us.